Comprehensive support as standard with Matrix Booking
If you need help with any aspect of Matrix Booking, you can count on quick, knowledgeable assistance from our UK-based, in-house support team.
Matrix Booking support:
at a glance
- Delivered from the UK by genuine product experts
- All your support in one place
- Quick responses – and you’re always in the loop
- Live chat for even faster answers (coming soon)
- Dedicated Customer Success Manager
- Admin as a Service to support busy facilities teams
Delivered from the UK by genuine product experts
To give you the best-possible experience, our support team is entirely in-house. With everyone working with our software day-in, day-out, you’ll always be dealing with genuine experts.
The team is 100% UK-based and can be reached Monday to Friday between 08:00 and 18:00 UK time (excluding public holidays). We also have people on-call 24 hours a day, 365 days a year, to address any priority-one incidents.
You’ll be in good company
Quick responses – and you’re always in the loop
When you raise a support request, we’ll respond fast and provide regular updates. During UK working hours, we’ll usually reply within 60 minutes, and you’ll receive an email alert as soon as we do.
Live chat for even faster answers (coming soon)
To help your teams get things done even more quickly, we’re rolling out live support chat. This is run entirely by humans (not a bot in sight), with a response time SLA of five minutes, during UK working hours.