We’re committed to making sure our products and services can be used by everyone. We design, develop, and test our products with accessibility in mind so that this can be achieved. We aim to conform to level AA of the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines version 2.1 wherever possible.

To deliver on this commitment, we work third-parties such as Test Partners to audit our products for accessibility. We also work with existing customers to test for accessibility and continually listen to their feedback.

Accessibility limitations

Our products include third-party technologies and features that cause accessibility issues. These include:

  • Adobe PDF documents

  • Google Maps

We are making every effort to overcome these limitations and aim to provide accessible alternatives where improvements cannot be made.

Assistive technologies

We test our products using a variety of screen readers and browsers. The latest versions of the following assistive technologies provide the most accessible experience.

  • JAWS screen reader

  • NVDA screen reader

  • VoiceOver screen reader

Please note: You may experience issues with older versions of these technologies.

Further details

More specific items are detailed in our Matrix Booking Web Application Accessibility Statement.

Feedback and contact information

If you need further information on this subject please contact the Matrix Booking Administrator for your organisation or complete the contact us form.