Accessibility statement

The Matrix Booking digital team is committed to making our online services accessible to all users in accordance with level AA of the Web Content Accessibility Guidelines (WCAG 2.2).  

To help us achieve and maintain our objective, we’ve commissioned The Digital Accessibility Centre (DAC) to carry out a AA level technical compliance audit that also includes extensive manual testing.

The Matrix Booking web application was tested in November 2023 and our mobile app was tested in March 2024.

Accessibility limitations 

Our products include third-party technologies and features that cause accessibility issues. These include: 

  • Adobe PDF documents 
  • Google Maps 

We are making every effort to overcome these limitations and aim to provide accessible alternatives where improvements cannot be made. 

Assistive technologies 

We test our products using a variety of screen readers and browsers. The latest versions of the following assistive technologies provide the most accessible experience. 

  • JAWS screen reader 
  • NVDA screen reader 
  • VoiceOver screen reader 

Please note: You may experience issues with older versions of these technologies. 

Further details 

More specific items are detailed in our Matrix Booking Web Application Accessibility Statement

Feedback and contact information 

If you need further information on this subject please contact the Matrix Booking Administrator for your organisation or complete the contact us form.