Accessibility overview

The Matrix Booking digital team is committed to making our online services accessible to all users in accordance with level AA of the Web Content Accessibility Guidelines (WCAG 2.2). To help us achieve and maintain our objective, we work with The Digital Accessibility Centre (DAC) to carry out AA level technical compliance audits that also include extensive manual testing.

To meet the UK Gov requirement of providing a service that met level AA of WCAG 2.2 by October 2024, we were audited and accredited by DAC for our new booking journey and mobile app. The rebuilt mobile app was released in September 2024 and we released the first version of our new web application in December 2024.

We then started to add more features using the same components and design patterns we’d created in our design system. We released the new web application in October 2025 to run in parallel with our old one, and in December 2025 we switched over all users to the new version.

DAC have also provided training and design consultancy for our team. We consider accessibility throughout the design process and review it at key stages including wireframes and prototypes. We also design mobile-first to help with reflow and make our software accessible for all. 

Accessibility testing

We test our web and mobile applications for room and desk booking using assistive technology. DAC’s test team includes people with a wide range of disabilities including blind, mobility, deaf, colour blind, dyslexia, low vision, cognitive impaired, Asperger’s, and anxiety. All were able to complete test tasks, such as making a booking, on their own.

Assistive technology

Those using assistive technologies can make and manage resource bookings. DAC used a wide range of assistive technology including JAWS, NVDA, Dragon Voice Activation, keyboard, Windows Magnifier, and TalkBack/VoiceOver. Other assistive technology used in the tests included native functionality and tools in Chrome and Edge for testing reflow, screen magnification, text spacing, and colour inversion. We also use a selection of these assistive technologies in our development stack.

Accessibility limitations 

Key features, such as booking via a floor plan, may present difficulties for disabled users, but more accessible alternatives are provided. Users can also set the default display of availability search results as a list to avoid accessibility issues with floor plans.

Other known limitations include the use of third-party features that cause accessibility issues. These include:

We’re making every effort to overcome these limitations and aim to provide accessible alternatives where improvements can’t be made. 

Further details

More specific items are detailed in our:

Feedback and contact information

If you need further information on this subject please contact the Matrix Booking Administrator for your organisation or complete the contact us form.