Admin as a Service
Our software is designed to empower your facilities or workplace management teams to make changes themselves. But if your internal resources are over-stretched, Matrix Booking can administer your platform for you.
Peace of mind with Matrix Booking’s Admin as a Service
Our Admin as a Service team is fully UK-based, and available Monday to Friday between 08:00 and 18:00 UK time (excluding public holidays).
We operate Admin as a Service in-house (no outsourcing here), so everyone knows the software inside out. We’ll make the right changes to meet your evolving business needs, quickly and assuredly.
Facilities and workplace management teams can raise requests at any time, via our self-service support portal.
We typically respond to every request within an hour. In many cases, this will include making the change you’ve asked for.
You’ll get automated email alerts when we respond to your requests, so you’ll know as soon as they’re complete, or if we require more information.
To help your teams get things done even more quickly, we’re rolling out live support chat. This is run entirely by humans, with a response time SLA of five minutes.
Want to find out more?
How Admin as a Service helps manage your estates efficiently
Set up and update your buildings and resources
Buildings, estates, and business requirements continually evolve. You might need to replace a bank of single-occupancy desks with new collaboration areas or meeting rooms. You may be streamlining your estate and closing a floor or a building. You could be opening facilities as you expand into a new region. Or you might want to alter the way certain resources are configured.
As your organisation changes, our Admin as a Service team will work with you to understand your new needs, and update the way your buildings, floors, rooms, desks, and other resources are set up, to match.
And if you need to make changes to your underlying floor plans, we can redraw and optimise these for you as part of our floor plan redraw service.
Keep your user accounts up to date
Matrix Booking lets you sync your users with Active Directory, or manage them directly within our software. If you choose the second option, we can manage your users for you, to ensure you stay up to date as people join, move roles or leave.
Our team can also make changes to user groups, security groups, permissions or individual user roles, or merge or realign users following organisational changes, such as acquisitions or spin-offs.
Set up and maintain business rules
Matrix Booking includes a powerful rules engine, to give you highly granular control over every resource in your organisation. Admin as a Service includes setting up new rules and amending existing ones.
Reporting and insights
If you need a particular report or insight about how people are using your estates – such as desk occupancy rates in a particular building across different days of the week – we’ll run the report and send you the output.
The Matrix Booking difference
- Manage and book any workplace resource
- Peace of mind from using a mature and well-established product
- Personalised and proactive support, and a product that will evolve with you
- Share experiences as part of our workplace management community
Learn more about Admin as a Service
Explore how else Matrix Booking can help you
Employees can search for desks in any of your buildings or shared hubs, find colleagues, make bookings for their team, and more.
People can find rooms that meet their needs, including location, facilities, capacity, and accessibility. Add equipment, catering, and other essentials.
Efficiently manage visitor sign in systems across your sites, ensuring a secure welcome and clear communication of health and safety procedures.
Powerful reports help you keep track of occupancy levels, usage trends, and more, so that you can continually optimise your estates.
Book your demo today
"*" indicates required fields
Matrix Booking uses the information provided to contact you about relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, please read our Privacy Policy.