How to create an effective hybrid working policy

The human element of hybrid working

After the last three years, it’s clear that hybrid working isn’t going anywhere. People around the world have become used to choosing how and where they work, with 83 per cent of office workers preferring the hybrid model

From a leadership perspective, formulating effective policies in a work environment where some employees are in the office, others work remotely, and some do a mix of both, is still a challenge. New data shows that 33 per cent of UK workers feel that their organisation’s current approach to hybrid work has caused more separation and less sharing of information among coworkers

Failure to provide clear guidance in this working dynamic can lead to confusion that affects employees, their productivity and most importantly, their overall well-being. To overcome these challenges, organisations must change how they interact with their people inside the workspace.  

The blurred lines of hybrid working

Traditionally, the boundaries between work and home were clearly defined. Leaving the office meant leaving work behind and entering your own personal space.  

Now, remote and hybrid work has blurred these lines, resulting in a constant mixing of professional and personal life. Having to continuously switch between two workplaces and establish two different daily work habits can lead to both emotional and mental fatigue. This exhaustion and overwhelm only leads to employee burnout.  

Put simply, we’re in “the great exhaustion” period and business leaders must do more to protect their teams. Their silence on the distinct lack of support associated with the future of hybrid work speaks volumes, with nearly two-thirds of organisations not communicating their plans for a hybrid working policy in a post-pandemic working world. And uncertainty has a negative impact on mental health

Build trust and open communication

Managing a hybrid workforce requires a different leadership style based on clarity and communication. Those in leadership roles must be able to identify the signs when someone is struggling.  

But identifying these signs is understandably more difficult when half of your team is working remotely at any given time.  

The key is to create an environment where employees feel comfortable expressing their concerns and seeking support when needed. It’s important to build a culture that encourages open communication about any and all challenges in the workplace.  

To lay the foundation for an inclusive hybrid work environment, it’s crucial for organisations to recognise and acknowledge what their staff need. It is important to consider not just the differences in personalities but also the circumstances. At Matrix Booking, we enable workers to book their spaces based on their schedules and needs. This provides everyone with the same opportunities, no matter where they work from. 

Empower hybrid workers with technology

Technology clearly plays an important role in supporting workers in hybrid roles. Using digital collaboration tools, resource management platforms and communication applications allows coworkers to communicate, plan, monitor and even book the space or equipment they need to work.  

With 58 per cent of UK workers finding the pressure of not knowing where to sit every day the biggest stressor when it comes to hot desking, Matrix Booking’s platform presents a pre-emptive solution to these issues. Using Matrix Booking means employees can reserve a desk before travelling to work, so they have a workstation guaranteed. This also makes the workspace more efficient, as no desk spaces will be wasted. 

Enhance wellbeing and efficiency

Matrix Booking helps organisations improve workflows by providing visibility on how work spaces and equipment are actually being used. This technology can also improve well-being and allocate resources more efficiently. For example, the data-driven insights enable companies to introduce wellness programmes, adjust office temperatures or invest in the right equipment.   

Hybrid working also brings with it a multitude of safety risks, with co-working spaces being open to anyone, and device sharing opening the door for cyber criminals. With Matrix Booking, workplace managers are able to see who is using the space, and when; helping them become proactive in tackling these issues. 

Ditch the one-size-fits all

Put simply, an effective hybrid work policy must be built around the human element of hybrid working. It’s time to reimagine office layouts so that they cater to the blend of in-office and remote work, using technology to better understand how to manage resources that benefit everyone.  

The technology is there. With solutions like Matrix Booking, organisations can now refine and create new policies and procedures to ensure their model works for everyone so that employees have equitable access to resources, information, and opportunities for professional growth. A one-size-fits-all approach simply won’t cut it in today’s world of work.  

Explore how else Matrix Booking can help you

Employees can search for desks in any of your buildings or shared hubs, find colleagues, make bookings for their team, and more.


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Safely manage visitors across your sites, ensure people are welcomed when they arrive, and that they’re aware of your health and safety procedures.

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Powerful reports help you keep track of occupancy levels, usage trends, and more, so that you can continually optimise your estates. 

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