Digital transformation and the journey to achieve a paperless environment is a key objective of the government

Matrix Booking was proud to be included in the list of finalists for this years Public Sector Paperless Awards, which recognise, celebrate and reward exceptional progress towards the goal to becoming a paperless environment.

Applications were submitted from organisations of all sizes across a broad spectrum of the UK public sector, together with their commercial partners – Matrix Booking and Ministry of Justice (MoJ) submitted a joint entry in the category of Most Flexible Digital System of the Year.

Paperless Award Team Photo

The MoJ needed to respond to ever increasing property challenges and requests from staff to allow more flexible working, so their main challenges included:


  • Most staff utilised desktop computers and telephony which required them to be in the main office in order to work effectively
  • Many staff travelled from home for several hours each day in order to reach the workplace
  • Although the MoJ had moved to open plan working, where no employee had a designated desk, the culture still required staff to be seen to be present in the office for most the time

As part of the Civil Service Reform Plan, the MoJ created the Commuter Hub initiative which has succeeded in decreasing commuting time and increasing staff satisfaction and retention. It has reduced the demand for desks within expensive city properties and the project is powered by the Matrix Booking platform and has created the largest cross-Government flexible working hub network in the UK.

Commuter Hubs are locations with bookable desks, resources, and meeting rooms used by MoJ staff in lieu of going into a central London office, enabling teams to work remotely. Using a combination of modern technology, the Commuter Hub programme has delivered a sustainable working ecosystem, increasing productivity.

More about the Paperless Awards