Although Matrix Booking is a highly configurable solution, it has been designed in such a way that all the administration functions are easy to use and allow you to take full control of your solution from day one. However, recognising that some of our customers either do not have the resources to manage the system as proactively as they would like or that they would simply prefer to have us manage it for them as a service, we have created an Administration-as-a-Service (AaaS) solution.
- This removes the need to train staff and keep them up to date with any new developments regarding the system.
- We will manage all aspects of your system for you allowing you to focus on your business and any key decisions that need to be made, rather than day-to-day admin activities.
- We will give you access to the support portal. This access will allow you to raise a simple request / support ticket and our highly trained and experienced UK based Admin as a Service (AaaS) team will take care of it for you.
Why might this be a good option for us?
This type of service can be especially helpful when you are not making frequent changes, and therefore, your teams perhaps lack the confidence or would simply prefer us to make the changes for them. It is also extremely useful in hub and tenant scenarios, where much of the administration may focus on users and security groups rather than managing resources. Whatever your requirement, our AaaS team can help you focus on your core priorities and not have to worry about “making it happen on the system.”